Privacy Policy

1. Introduction

9564 7152 Quebec Inc., operating as Nomad Auto, is committed to protecting the privacy and personal information of its customers. This policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit a booking request (name, email, phone number, delivery address, rental dates)
• Send us a message through the contact form (name, email, subject, message content)
• Call us by phone to discuss a rental

We do not collect personal information automatically. Our website does not use tracking cookies or third-party analytics tools. The only browser data stored locally is your language preference (English or French), saved in your browser's local storage for your convenience.

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• Processing and confirming your rental booking
• Communicating with you about your booking, delivery, or return
• Responding to your questions or requests submitted through the contact form
• Providing customer support during and after your rental

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

4. Third-Party Service Providers

Our website uses the following third-party services to operate. These services may process limited personal information as described below:

• Web3Forms — When you submit a booking or contact form, your message is delivered to us through Web3Forms. Web3Forms processes your name, email, and message content to deliver the submission. Web3Forms does not store or use your data for any other purpose.
• Geoapify — When you type a delivery address, our address autocomplete feature sends your input text to the Geoapify Geocoding API to provide address suggestions. Only the typed text and your approximate location (Montréal area) are sent. No personal identifiers are shared with Geoapify.

5. Data Retention

Booking and contact form submissions are retained only for as long as necessary to fulfill the purpose for which they were collected — typically for the duration of the rental relationship and a reasonable period afterward for record-keeping and customer service follow-up. We do not maintain long-term databases of customer personal information beyond what is needed for normal business operations.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website is served over secure connections and form submissions are transmitted using encrypted protocols. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Local Storage

Our website does not use tracking cookies or third-party analytics cookies. The only data stored in your browser is your language preference (English or French), which is saved in local storage so the site remembers your choice between visits. You can clear this preference at any time by clearing your browser's local storage.

8. Your Rights

Under applicable Quebec and Canadian privacy legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw your consent to the processing of your personal information

To exercise any of these rights, please contact us at 438 408 5217. We will respond to your request within a reasonable timeframe.

9. Quebec Privacy Legislation

Nomad Auto operates in compliance with Quebec's Act respecting the protection of personal information in the private sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable. If you believe that your privacy rights have been violated, you may file a complaint with the Commission d'accès à l'information du Québec.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.

11. Contact

For questions about this privacy policy or how we handle your personal information, please contact Nomad Auto at 438 408 5217. Our team is available during business hours to assist you.